Keytime is a cloud-based call center solution, meaning it can be accessed from anywhere with an internet connection.
This eliminates the need for physical call center infrastructure, which can be costly to maintain and limit the flexibility of businesses.
Keytime offers a range of features to streamline call center operations, including automatic call distribution, call recording, and real-time reporting.
The platform also includes tools for managing customer interactions across multiple channels, including voice, email, and chat.
Keytime's analytics capabilities allow businesses to track key metrics like call volume, wait times, and customer satisfaction, providing valuable insights for optimizing operations.
The platform is highly scalable, meaning businesses can easily add or remove agents as needed to meet changing demand.
Keytime also integrates with a range of other business tools, such as CRM platforms, to further streamline workflows.
Customize call routing rules based on different criteria such as caller ID, time of day, and agent availability.
Create custom IVR menus to guide callers to the appropriate department or agent.
Set up personalized greetings and hold music to enhance the caller experience.
Integrate with your CRM system to provide agents with relevant customer information during calls.
Generate custom reports and analytics to track call center performance and identify areas for improvement.
Configure screen pops to display relevant customer information to agents as calls are routed to them.
Set up call recording and monitoring to ensure quality control and compliance with regulations.
Customize agent permissions and access levels to ensure security and compliance with company policies.
Unlimited support included.
One-on-one onboarding sessions.
Training videos, webinars, & demos.
Working with trustangle team has been transformative for Foods Gate company. Their expertise in implementing NetSuite ERP, Reachware Connect, Reachware Extend & Reachware Fatoora, as well as Revel POS, has truly transformed our operations. The seamless integration of these solutions has streamlined our processes, improved efficiency, and provided us with invaluable insights. trustangle team’s commitment to delivering tailored solutions and their exceptional support have significantly enhanced our business capabilities. We’re now operating more smoothly and effectively, thanks to their innovative approach and dedication.
“trustangle Team has exceeded our expectations with their seamless implementation of reachware Extensions (Basher HR & Extend), Microsoft Office 365, and NetSuite ERP. Their professional approach and deep understanding of our needs ensured a smooth transition and has led to immediate improvements within our operations. trustangle’ s commitment to delivering high end quality solution has been invaluable to our business. We highly recommend their expertise to anyone seeking efficient and effective digital solutions”
We are thrilled with our partnership with trustangle and Onfleet, which enabled us to build an advanced logistics system from day one. Their extensive technical expertise helped us avoid common issues in the logistics sector and ensured an exceptional customer experience, allowing us to achieve impressive numbers effortlessly.
Shiji Infrasys has completely transformed our operations at JW Marriott Saudi. Their cloud-based POS system is incredibly efficient, allowing us to enhance our guest experience in ways we never thought possible. With seamless transactions and real-time insights, we’ve redefined how we serve our clients. The value added to our hotel is undeniable, Shiji has truly set a new standard in hospitality!
trustangle Solutions have been great partner for our business. The comprehensive suite of solutions they offer have allowed us to improve our customer experience, increase the efficiency of our operations, and gain better customer insights. The data-driven approach to problem-solving has enabled us to use our resources more effectively and optimize our strategies to meet the ever-changing needs of our customers. We are thrilled with the results we have achieved with them and can’t thank them enough for their dedication and support.
Working with trustangle team has been an absolute pleasure. The systems they provided to us have worked flawlessly for our business, eliminating any potential disruption, and giving us the ability to run our operations efficiently. It was great having access to the latest technology, not only did it save us time and money, but the customer service was top-notch, and response times were extremely quick. We highly recommend their services to any company looking for technology solutions.
I would like to take a moment to share my experience working with trustangle team on the implementation of Fiix software at Siniora. From start to finish, the team was exceptional in their knowledge, attention to detail, and customer service. They were able to seamlessly integrate the software into our operations, and we've seen significant improvements in our efficiency and productivity. Their dedication to ensuring our satisfaction has made all the difference in our experience, and we couldn't be happier with the results.
It gives me great pleasure to announce the successful launch of NetSuite ERP in “Al Jabr Soft Drinks - Rita Drinks” one of the largest companies in the Kingdom of Saudi Arabia which started operations in 1979, as a specialized beverage company, offering a wide range of FMCG merchandise, all work was done with the support of the integration company "Reachware", and managed to integrate NetSuite with "Menaitech". I would like to stress how much knowledge and determination the trustangle team has, because with such an attitude and performance, they helped us grow fast as a company. trustangle has proven to be a trusted technology partner, and we recommend other companies in various sectors to try trustangle's solutions and services as a software development and digital transformation company.
I think the market now lacks many professional IT software providers who give you all the support to face your daily business challenges like trustangle. Therefore, I advise them to take advantage of the experience of huge companies like Hashi Basha & consider trustangle as a great choice for every company that needs a suitable technology solutions provider and software expert to meet their needs.
Richy Group IT Director Testimonial "Having the versatility of an all-encompassing ERP solution like NetSuite’s was much better than running separate systems, and it can do pretty much anything.
We at "Golf Saudi" are pleased with the systems and technological solutions provided by "trustangle" which helped us move forward towards achieving “Saudi Vision 2030” along with providing an easy and simple experience for our customers. We are satisfied with the solutions and programs that have been implemented for us, along with the supporting efforts by the trustangle team in making the use of the programs smoother and easier. “trustangle” has proven to be a reliable technology partner, and we recommend other companies in various sectors to try “trustangle” solutions as they are recommended software development and digital transformation company.